Install and uninstall

You can download Citrix Workspace app from the Download page of Citrix or from your company’s download page (if available).

You can install the package by:

Running an interactive Windows-based installation wizard. Or
Typing the installer file name, installation commands, and installation properties using the command-line interface. For information about installing Citrix Workspace app using a command-line interface, see Using command-line parameters.

Note:

Verify that you have installed all the required system requirements, as mentioned at System requirements section.

Installation with administrator and non-administrator privileges:

Both users and administrators can install Citrix Workspace app. Administrator privileges are required only when using pass-through authentication, single sign-on, App Protection, and Microsoft Teams VDI plug-in with Citrix Workspace app for Windows.

The following table describes the differences when Citrix Workspace app is installed as an administrator or a user:

Installation folder	Installation type
Administrator	For 64-bit: C:\Program Files (x86)\Citrix\ICA Client and for 32-bit: C:\Program Files\Citrix\ICA Client	Per-system installation
User	%USERPROFILE%\AppData\Local\Citrix\ICA Client	Per-user installation

Note:

Administrators can override the user-installed instance of Citrix Workspace app and continue with the installation successfully.

Command to cleanup and install Citrix Workspace app

Use the /CleanInstall command to cleanup any leftover traces such as files and registry values from a previous uninstall and then freshly install the new version of the Citrix Workspace app.

CitrixWorkspaceApp.exe /CleanInstall

Limitation:

To leverage the /CleanInstall command while App Protection is enabled, you must first uninstall the Citrix Workspace app, reboot the machine, and then initiate a fresh installation with the command /CleanInstall .

User interface based installation

You can install Citrix Workspace app for Windows by manually running the CitrixWorkspaceApp.exe installer package.

Prerequisites

Launch the CitrixWorkspaceApp.exe file. The system verifies the prerequisites required for Citrix Workspace app and if requires, installs it automatically. After installing the prerequisites, the Welcome to Citrix Workspace Installer screen appears.
Click Continue. The Citrix License Agreement page appears.
Read and accept the Citrix License Agreement and continue with the installation. Citrix Workspace app installation continues and successfully completes.
When installing with administrator privileges, you can choose the following from the Add-on(s) page:
- Start App Protection after installation
- Enable single sign-on
- Install Microsoft Teams VDI Plugin

Citrix Workspace app installation continues and successfully completes.

Important:

Starting with Citrix Workspace app for Windows 2311.1 version, the TrolleyExpress is replaced with CWAInstaller- . For example, the log is recorded at C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20231225-093441 .

Using Windows Store

Navigate to Microsoft Store.
Search for Citrix Workspace.

Citrix Workspace app Store installation

Click Get. Citrix Workspace app is installed.

Command-line based installation

You can customize the Citrix Workspace app installer by specifying different command-line options. The installer package self-extracts to the system temp directory before launching the setup program. The space requirement includes program files, user data, and temp directories after launching several applications.

To install the Citrix Workspace app using the Windows command line, launch the command prompt and type the following on a single line:

installer file name,
installation commands, and
installation properties

The available installation commands and properties are as follows:

CitrixWorkspaceApp.exe [commands] [properties]

List of command-line parameters

The parameters are broadly classified as follows:

Common parameters
Update parameters
Install parameters
HDX features parameters
Preferences and user interface parameters
Authentication parameters

Common parameters

Command	Description
? Or help	Lists all the installation commands and properties.
/silent	Disables installation dialogs and prompts during installation.
noreboot	Suppresses the prompts to reboot during installation. When you suppress the reboot prompt, USB devices that are in a suspended state aren’t recognized. The USB devices are activated only after the device is restarted.
/forceinstall	This switch is effective when cleaning up any existing configuration or entries of Citrix Workspace app in the system. Use this switch when upgrading from an unsupported version of Citrix Workspace app version and when the installation or upgrade is unsuccessful.

Note:

The forceinstall switch is the replacement for the rcu switch. The rcu switch is deprecated as of Version 1909. For more information, see Deprecation.

Auto-update parameters

Detect available update

Command: AutoUpdateCheck
Description: This command indicates that Citrix Workspace app detects when an update is available.

The possible values are the following:

AutoUpdateCheck command values	Description	Example
Auto (default)	You’re notified when an update is available.	CitrixWorkspaceApp.exe AutoUpdateCheck=auto .
Manual	You aren’t notified when an update is available. Check for updates manually.	CitrixWorkspaceApp.exe AutoUpdateCheck=manual
Disabled	Disables auto-updates.	CitrixWorkspaceApp.exe AutoUpdateCheck=disabled .

Note:

The AutoUpdateCheck is a mandatory parameter that you must set to configure other parameters like AutoUpdateStream , DeferUpdateCount , AURolloutPriority .

Select the version for update

Command AutoUpdateStream
Description - If you have enabled auto-update, you can choose the version you want to update. See Lifecycle Milestones for more information.

The possible values are the following:

AutoUpdateStream command value	Description	Example
LTSR	Auto-updates to Long Term Service Release cumulative updates only.	CitrixWorkspaceApp.exe AutoUpdateStream=LTSR .
Current	Auto-updates to the latest version of Citrix Workspace app.	CitrixWorkspaceApp.exe AutoUpdateStream=Current

Defer notifications for update

Command: DeferUpdateCount
Description: Indicates the number of times that you can defer notifications when an update is available. For more information, see Citrix Workspace Updates.

The possible values are the following:

Allows deferring notification ‘n’ number of times. The Remind me later option is displayed in the ‘n’ count.

Note:

Starting with Citrix Workspace app for Windows version 2207, the auto-update feature is improved and the DeferUpdatCount parameter in not applicable.

Set rollout priority

Command: AURolloutPriority
Description: When a new version of the app is available, Citrix rolls out the update for a specific delivery period. With this parameter, you can control at what time during the delivery period you can receive the update.

The possible values are the following:

AURolloutPriority command value	Description	Example
Auto (default)	You receive the updates during the delivery period as configured by Citrix.	CitrixWorkspaceApp.exe AURolloutPriority=Auto
Fast	You receive the updates at the beginning of the delivery period.	CitrixWorkspaceApp.exe AURolloutPriority=Fast
Medium	You receive the updates at the mid-delivery period.	CitrixWorkspaceApp.exe AURolloutPriority=Medium
Slow	You receive the updates at the end of the delivery period.	CitrixWorkspaceApp.exe AURolloutPriority=Slow

Store configuration parameters

Configure store

Command: ALLOWADDSTORE
Description: Allows you to configure the stores (HTTP or https) based on the specified parameter.

The possible values are the following:

ALLOWADDSTORE command value	Description	Example
S(default)	Allows you to add or remove secure stores only (configured with HTTPS).	CitrixWorkspaceApp.exe ALLOWADDSTORE=S
A	Allows you to add or remove both secure stores (HTTPS) and non-secure stores (HTTP). Not applicable if Citrix Workspace app is per-user installed.	CitrixWorkspaceApp.exe ALLOWADDSTORE=A
N	Never allow users to add or remove their own store.	CitrixWorkspaceApp.exe ALLOWADDSTORE=N

Save the store credentials locally

Command: ALLOWSAVEPWD
Description: Allows you to save the store credentials locally. This parameter applies only to stores using the Citrix Workspace app protocol.

The possible values are the following:

ALLOWSAVEPWD command value	Description	Example
S (default)	Allows saving the password for secure stores only (configured with HTTPS).	CitrixWorkspaceApp.exe ALLOWSAVEPWD=S
N	Does not allow saving the password.	CitrixWorkspaceApp.exe ALLOWSAVEPWD=N
A	Allows saving the password for both secure stores (HTTPS) and non-secure stores (HTTP).	CitrixWorkspaceApp.exe ALLOWSAVEPWD=A

Examples of store configuration using command-line installation

To specify the StoreFront store URL:

CitrixWorkspaceApp.exe /silent STORE0="AppStore;https://testserver.net/Citrix/MyStore/discovery;on;HR App Store"

To specify the Citrix Gateway store URL:

CitrixWorkspaceApp.exe STORE0=HRStore;https://ag.mycompany.com#Storename;On;Store

Where, Storename indicates the name of the store that needs to be configured.

The Citrix Gateway store URL configured using this method does not support the PNA Services Sites that are using Citrix Gateway.
The “Discovery” parameter is not required when specifying a Citrix Gateway store URL.

To configure multiple stores:

CitrixWorkspaceApp.exe STORE0="StoreFront Store;https://testserver.net/Citrix/MyBackupStore/discovery;on; StoreFrontStore" STORE1="NetScaler Store;https://ag.mycompany.com#Storename;On;NetScaler Store"

Note:

It’s mandatory to include discovery in the store URL for successful pass-through authentication.

Install parameters

Start App Protection

Command: startAppProtection
Description: Start App Protection component and provides enhanced security by restricting the ability of clients to be compromised by keylogging and screen-capturing malware.
Example: CitrixWorkspaceApp.exe startAppProtection

For more information, see App Protection.

Note:

The startAppProtection switch is the replacement for the includeAppProtection switch. The includeAppProtection switch is deprecated as of Version 2212. For more information, see Deprecation.

Exclude Citrix Enterprise Browser binaries

Description: Excludes the Citrix Enterprise Browser binaries.
Run the following command to exclude Citrix Enterprise Browser:

CitrixWorkspaceapp.exe ADDLOCAL=ReceiverInside,ICA_Client,BCR_Client,USB,DesktopViewer,AM,SSON,SelfService,WebHelper

You can exclude the Citrix Enterprise Browser binaries only in the following cases:

Fresh install
Upgrade from a version that doesn’t include the Citrix Enterprise Browserbinaries.

Specify custom installation directory

Command: INSTALLDIR
Description: Specifies the custom installation directory for Citrix Workspace app installation. The default path is C:\Program Files\Citrix .
Example: CitrixWorkspaceApp.exe INSTALLDIR=C:\custom path\Citrix .

Note:

The Program Files folder is protected by the operating system. If you want to use a custom folder other than Program Files, ensure that the folder has the right permission and it is protected.

Install one or more of the specific components

Command: ADDLOCAL
Description: Use the ADDLOCAL key to install one or more of the specific components of the Citrix Workspace app. Using this key, if you install any specific components, the Citrix Workspace app installs all the mandatory components by default.

Note:

We recommended you to use the ADDLOCAL key only if you want to install any of the specific components of Citrix Workspace app. By default, if no ADDLOCAL parameter is specified, all the supported components are installed while installing the Citrix Workspace app.

The following table lists the components that the ADDLOCAL key supports:

ADDLOCAL key	Component Name	Description
ReceiverInside	Receiver	Provides workspace SDK services to the Self-service plug-in.
ICA_Client	HDX Engine	This component handles the ICA file or session launch process.
BCR_Client	BCR client	Plug-in to handle browser content redirection.
USB	USB Client	Plug-in to take care of the USB redirection.
DesktopViewer	Desktop Viewer Client	UI framework for virtual desktop.
AM	AuthManager	Authentication Manager - Authorizes user to Citrix Workspace app.
SSON	SSON	Single sign-on component – Supports single sign-on.
SELFSERVICE	Self-service	Plug-in for the Citrix Workspace for native launch.
WebHelper	Web Helper	Helper to connect browser with native workspace app.
CitrixEnterpriseBrowser	Browser	Native browser that enables users to open web or SaaS apps from Citrix Workspace app in a secure manner.

For example, using the following command, you can install the components mentioned in the command:

CitrixWorkspaceapp.exe ADDLOCAL=ReceiverInside,ICA_Client,BCR_Client,USB,DesktopViewer,AM,SSON,SelfService,WebHelper,CitrixEnterpriseBrowser

Note:

Starting with version 2212, the App Protection feature is installed by default. As a result, AppProtection is no longer a valid option for ADDLOCAL.

Limitation:

When you install Citrix Workspace app using ADDLOCAL parameters, the Devices and Preferences window might not respond from the Connection Center. This issue occurs only when you install Citrix Workspace app without the DesktopViewer parameter. As a workaround, include the DesktopViewer parameter as well. [HDX-67173]

Install Citrix Casting

Important:

For Citrix Workspace app LTSR version 2402 and later, Citrix casting cannot be installed even with the IncludeCitrixCasting command. To use this feature, you must use an older version of Citrix Workspace app. For more information, see the Deprecation page.

Command: IncludeCitrixCasting
Description: Installs Citrix Casting during installation.

For more information on Citrix Casting, see Citrix Casting.

HDX features parameters

Set bidirectional content redirection

Command: ALLOW_BIDIRCONTENTREDIRECTION
Description: Indicates if bidirectional content redirection between the client and the host is enabled. For more information, see the Bidirectional content redirection policy settings section in the Citrix Virtual Apps and Desktops documentation.

The possible values are the following:

ALLOW_BIDIRCONTENTREDIRECTION command value	Description	Example
0 (default)	Indicates that the bidirectional content redirection is disabled.	CitrixWorkspaceApp.exe ALLOW_BIDIRCONTENTREDIRECTION=0
1	Indicates that the bidirectional content redirection is enabled.	CitrixWorkspaceApp.exe ALLOW_BIDIRCONTENTREDIRECTION=1

Set local app access

Command: FORCE_LAA
Description: Indicates that Citrix Workspace app is installed with the client-side Local App Access component. Install the workspace app with administrator privileges for this component to work. For more information, see the Local App Access section in the Citrix Virtual Apps and Desktops documentation.

The possible values are the following:

FORCE_LAA command value	Description	Example
0 (default)	Indicates that the Local App Access component isn’t installed.	CitrixWorkspaceApp.exe FORCE_LAA =0
1	Indicates that the client-end Local App Access component is installed.	CitrixWorkspaceApp.exe FORCE_LAA =1

Set URL redirection feature on the user device

Command: ALLOW_CLIENTHOSTEDAPPSURL
Description: Enables the URL redirection feature on the user device. For more information, see the Local App Access section in the Citrix Virtual Apps and Desktops documentation.

The possible values are the following:

ALLOW_CLIENTHOSTEDAPPSURL command value	Description	Example
0 (default)	Disables the URL redirection feature on the user device.	CitrixWorkspaceApp.exe ALLOW_CLIENTHOSTEDAPPSURL=0
1	Enables the URL redirection feature on the user devices.	CitrixWorkspaceApp.exe ALLOW_CLIENTHOSTEDAPPSURL=1

Display icons for documents or files

Command: LEGACYFTAICONS
Description: Specifies if you want to display icons for documents or files that have file type association with subscribed applications.

The possible values are the following:

LEGACYFTAICONS command value	Description	Example
False (default)	Display icons for documents or files that have file type associations with subscribed applications. When set to false, the operation system generates an icon for the document that doesn’t have a specific icon assigned to it. The icon generated by the operation system is a generic icon overlaid with a smaller version of the application icon.	CitrixWorkspaceApp.exe LEGACYFTAICONS=False
True	Doesn’t display icons for documents or files that have file type associations with subscribed applications.	CitrixWorkspaceApp.exe LEGACYFTAICONS=True

Preference and user interface parameters

Specify the directory for the shortcuts on the Start menu and desktop

command value	Description	Directory name	Example
CitrixWorkspaceApp.exe STARTMENUDIR	Specifies the directory for the shortcuts in the Start menu.	By default, applications appear under Start > All Programs. You can specify the relative path of the shortcuts in the Programs folder.	To place shortcuts under Start > All Programs > Workspace, specify STARTMENUDIR=Workspace .
CitrixWorkspaceApp.exe DESKTOPDIR	Specifies the directory for shortcuts on the Desktop.	You can specify the relative path of the shortcuts.	To place shortcuts under Start > All Programs > Workspace, specify DESKTOPDIR=Workspace .

Note:

When using the DESKTOPDIR option, set the PutShortcutsOnDesktop key to True .

Control access to the self-service

Command: SELFSERVICEMODE
Description: Controls access to the self-service Citrix Workspace app user interface.

The possible values are the following:

SELFSERVICEMODE command value	Description	Example
True	Indicates that the user has access to the self-service user interface.	CitrixWorkspaceApp.exe SELFSERVICEMODE=True
False	Indicates that the user does not have access to the self-service user interface.	CitrixWorkspaceApp.exe SELFSERVICEMODE=False

Control session pre-launch

Command: ENABLEPRELAUNCH
Description: Controls session pre-launch. For more information, see Application launch time.

The possible values are the following:

ENABLEPRELAUNCH command value	Description	Example
True	Indicates that session pre-launch is enabled.	CitrixWorkspaceApp.exe ENABLEPRELAUNCH=True
False	Indicates that session pre-launch is disabled.	CitrixWorkspaceApp.exe ENABLEPRELAUNCH=False

Hide Shortcuts and Reconnect option

Command: DisableSetting
Description: Hides the Shortcuts and Reconnect option from being displayed in the Advanced Preferences sheet. For more information, see Hiding specific settings from the Advanced Preferences sheet.

The possible values are the following:

DisableSetting command value	Description	Example
0 (default)	Displays both Shortcuts and Reconnect options in the Advanced Preferences sheet.	CitrixWorkspaceApp.exe DisableSetting=0
1	Displays only the Reconnect option in the Advanced Preferences sheet.	CitrixWorkspaceApp.exe DisableSetting=1
2	Displays only the Shortcuts option in the Advanced Preferences sheet.	CitrixWorkspaceApp.exe DisableSetting=2
3	Both Shortcuts and Reconnect options are hidden from the Advanced Preferences sheet.	CitrixWorkspaceApp.exe DisableSetting=3

Enable Customer Experience Improvement Program

Command: EnableCEIP
Description: Indicates your participation in the Customer Experience Improvement Program (CEIP). For more information, see CEIP.

The possible values are the following:

EnableCEIPcommand value	Description	Example
True (default)	Opt in to the Citrix Customer Improvement Program (CEIP)	CitrixWorkspaceApp.exe EnableCEIP=True
False	Opt out of the Citrix Customer Improvement Program	CitrixWorkspaceApp.exe EnableCEIP=False

Enable always-on tracing

Command: EnableTracing
Description: Controls the Always-on tracing feature.

The possible values are the following:

EnableTracing command value	Description	Example
True (default)	Enables the Always-on tracing feature.	CitrixWorkspaceApp.exe EnableTracing=true
False	Disables the Always-on tracing feature.	CitrixWorkspaceApp.exe EnableTracing=false

Specify the name to identify the user device

Command: CLIENT_NAME
Description: Specifies the name used to identify the user device to the server.
- Specifies the name used identify the user device on the server. The default name is %COMPUTERNAME% .
Example: CitrixReceiver.exe CLIENT_NAME=%COMPUTERNAME% .

Set client name same as the computer name

Command: ENABLE_DYNAMIC_CLIENT_NAME
Description: Allows the client name to be the same as the computer name. When you change the computer name, the client name changes too.

The possible values are the following:

ENABLE_DYNAMIC_CLIENT_NAME command value	Description	Example
Yes (default)	Allows the client name to be the same as the computer name.	CitrixWorkspaceApp.exe ENABLE_DYNAMIC_CLIENT_NAME=Yes
No	Does not allow the client name to be the same as the computer name. Specify a value for the CLIENT_NAME property.	CitrixWorkspaceApp.exe ENABLE_DYNAMIC_CLIENT_NAME=No

Authentication parameters

Include single sign-on

Command: /includeSSON
Description: Requires you to install as an administrator. Indicates that the Citrix Workspace app is installed with the single sign-on component. See Domain pass-through authentication for more information.
Example: CitrixWorkspaceApp.exe /includeSSON

Note:

The includeSSON command supports only fresh installation of Citrix Workspace app.

Enable single sign-on

Command: ENABLE_SSON
Description: Enables single sign-on when the Citrix Workspace app is installed with the /includeSSON command. For more information, see Domain pass-through authentication.

The possible values are the following:

ENABLE_SSON command value	Description	Example
Yes (default)	Indicates that single sign-on is enabled.	CitrixWorkspaceApp.exe ENABLE_SSON=Yes
No	Indicates that a single sign-on is disabled.	CitrixWorkspaceApp.exe ENABLE_SSON=No

Uninstall Citrix Workspace app

Uninstall using Windows-based uninstaller

You can uninstall Citrix Workspace app for Windows from the Control Panel. For more information, see the Uninstall Citrix Workspace app for Windows section.

Note:

During Citrix Workspace app installation, you get a prompt to uninstall the Citrix HDX RTME package. Click OK to continue the uninstallation.

Uninstall using the command-line interface

You can uninstall Citrix Workspace app, from a command line by typing the following command:

CitrixWorkspaceApp.exe /uninstall

For silent uninstallation of Citrix Workspace app, run the following switch:

CitrixWorkspaceApp.exe /silent /uninstall

Note:

Citrix Workspace app installer doesn’t control GPO related registry keys, so they are kept after uninstallation. If you find any entries, update them using gpedit or delete them manually.

Troubleshooting

Error codes

For installer related error codes, see MsiExec.exe and InstMsi.exe error messages.
For system related error codes, see System error codes.

Installer log location

By default, the installer logs are located at the following location:

Installation log folder	Installation type
Administrator	For 64-bit: C:\Program Files (x86)\Citrix\Logs and for 32-bit: C:\Program Files\Citrix\ICA Client	Per-system installation
User	%USERPROFILE%\AppData\Local\Citrix\Logs	Per-user installation

Note:

Starting with Citrix Workspace app for Windows 2311.1 version, the TrolleyExpress is replaced with CWAInstaller- . For example, the log is recorded at C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20231225-093441 .

Reset Citrix Workspace app

Resetting Citrix Workspace app restores the default settings.

The following items are reset when you reset Citrix Workspace app:

All the configured accounts and stores.
Apps delivered by the self-service plug-in, their icons, and registry keys.
File type associations created by the self-service plug-in.
Cached files and saved passwords.
Per-user registry settings.
Per-machine installations, and their registry settings.
Citrix Gateway registry settings for Citrix Workspace app.

Run the following command from the command line interface to reset the Citrix Workspace app:

"C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\CleanUp.exe" -cleanUser

For silent reset, use the following command:

"C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\CleanUp.exe" /silent -cleanUser

Note:

Use uppercase U in the parameter.

Resetting Citrix Workspace app does not impact the following:

Citrix Workspace app or plug-in installation.
Per-machine ICA lockdown settings.
Group policy object (GPO) administrative template configurations for Citrix Workspace app.

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